Refund policy

30-Day Return Policy

You may request a return within 30 days after delivery. To be eligible, the item must be in the same condition received, unused and unworn when applicable, with tags, accessories, manuals, and original packaging. Proof of purchase is required.

To start a return, contact support@loganstoychest.com. Do not send an item back before receiving return authorization and instructions. The approved return address will be provided privately after the return is accepted.

If a return is accepted, we will provide instructions and, when applicable, a return shipping label. Items sent without prior authorization may not be accepted.

Damaged, Defective, Incomplete, or Incorrect Orders

Inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, materially different from the listing, or if you receive the wrong item, contact us promptly with your order number and clear photos of the item, packaging, shipping label, and issue. Keep the item and all packaging until the claim is resolved so we can evaluate the problem and provide the appropriate resolution under this policy and applicable law.

Independent Reseller, Warranty, and Product Support

Logan’s Toy Chest independently sources products through established retail or distribution channels. Unless a listing specifically says otherwise, Logan’s Toy Chest is an independent reseller and is not the manufacturer or an authorized dealer.

Manufacturer warranty, product registration, technical support, repair service, and replacement-part availability vary by brand and are not guaranteed unless expressly stated in the product listing. Logan’s Toy Chest does not provide repairs, technical support, or replacement parts.

For factory-sealed products, internal contents have not been opened or individually inspected. If a sealed item arrives with a defect, damage, or missing contents, contact us through the original order channel within the applicable return period. After that period, manufacturer assistance may be available, but eligibility is determined by the manufacturer and is not guaranteed.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including gift cards, perishable goods, customized or special-order products, personal-care goods, hazardous materials, flammable liquids, and gases. Contact us before purchasing if you are unsure whether an item is returnable.

Any final-sale restriction applies only to a change-of-mind return when clearly disclosed at purchase. It does not limit applicable rights or remedies when an item arrives damaged, defective, incomplete, incorrect, or materially not as described.

Exchanges

The fastest exchange method is to complete an approved return and place a separate order for the replacement item. Replacement inventory is not guaranteed.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable customers may have the right to cancel or return an order within 14 days without giving a reason. The item must be returned in the same condition received, unused and unworn when applicable, with tags and original packaging, together with proof of purchase, subject to legally permitted exceptions.

Refunds

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed after approval, contact support@loganstoychest.com.