Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@loganstoychest.com. Please note that returns will need to be sent to the following address: [155 Lucy LN Richmond CA, 94801]
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@loganstoychest.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. You’ll be automatically refunded on your original payment method within ten business days if approved. Please remember it can take up to two weeks time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@loganstoychest.com. Customers can request returns for up to 30 days from the delivery date of their purchases. Returns after 30 days may be created but should only be applied to products in allowable exception categories approved by ALSCollection. ALSCollection inspects all returns for quality assurance and is packaged under video surveillance. If returned items are inspected and found not in the same condition as they were shipped out, the return will not be accepted. If you still want the item after a return is rejected. It will be reshipped out to you at your expense.
