Shipping policy

Order Processing

In-stock items handled by Logan’s Toy Chest are normally processed within 1 business day, Monday through Thursday. Orders placed late Friday or over the weekend are normally processed on Monday, excluding holidays. Processing time is separate from carrier transit time.

Shipping and Tracking

Standard U.S. shipping is free unless a product page or checkout clearly states otherwise. The carrier may vary based on the item, destination, and fulfillment location. Tracking is provided after the carrier accepts the package.

Some partner-supplied products may require additional processing or transit time. Any longer estimate should be shown in the product or order information. Contact us before ordering if delivery by a specific date is important.

Address Accuracy and Carrier Delays

Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if an address correction is needed. We cannot guarantee that an address can be changed after fulfillment begins.

Carrier scans, weather, holidays, service disruptions, and other conditions outside our control may affect delivery estimates. We will provide available tracking information and reasonable assistance with eligible carrier claims.

Shipping Damage or Missing Contents

Inspect the package promptly after delivery. If an order arrives damaged, defective, incomplete, or incorrect, contact support@loganstoychest.com promptly with the order number and clear photos of the product, packaging, shipping label, and issue. Keep all packaging until the claim is resolved.